Phnix Tech, a unit of Edutisement Consultancy Services Pvt Ltd. ("Phnix Tech", "we", "our", or "us"), respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit https://www.phnixtech.com.au/, contact us, request a quotation, or use our services.

We aim to manage personal information in an open and transparent manner consistent with applicable privacy laws, including the Australian Privacy Principles where applicable. The Australian Privacy Principles cover matters including collection, use, disclosure, security, access and correction of personal information.

1. Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

• Full name
• Business name
• Email address
• Phone number
• Business address
• Job title or position
• Information provided through enquiry or quotation forms
• Information relating to your website, application or digital marketing requirements

Project Information

When you engage our services, we may collect information necessary to provide those services, including:

• Website content
• Business information
• Product and service information
• Branding materials
• Images, videos and documents
• Website login or access details where required
• Technical specifications
• Marketing information
• Analytics or advertising information supplied by you

You should not provide us with sensitive personal information unless it is reasonably necessary for the service and we have requested it.

2. How We Collect Information

We may collect information when you:

• Submit an enquiry through our website
• Request a quotation
• Contact us by email or telephone
• Communicate with us through messaging platforms
• Enter into a service agreement with us
• Provide information during project implementation
• Subscribe to communications or marketing materials
• Browse or interact with our website

We may also automatically collect certain technical information, such as IP address, browser type, device information, referring pages and website usage information through cookies, analytics and similar technologies.

3. How We Use Your Information

We may use personal information to:

• Respond to enquiries
• Prepare quotations and proposals
• Communicate with prospective and existing clients
• Deliver website, app development, ecommerce, SEO and digital marketing services
• Manage projects and client accounts
• Process payments and invoices
• Provide technical support and maintenance
• Improve our website and services
• Analyse website traffic and performance
• Send relevant business or marketing communications where permitted
• Prevent fraud, misuse or security incidents
• Comply with legal and regulatory obligations

We will generally use personal information only for the purpose for which it was collected or for a related purpose that you would reasonably expect.

4. Cookies and Analytics

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and measure marketing performance.

We may use third-party analytics, advertising and marketing platforms. These platforms may collect information about your interaction with our website according to their own privacy policies.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to provide our services.

This may include disclosure to:

• Employees and authorised team members
• Contractors and service providers
• Website hosting providers
• Cloud and technology providers
• Payment processors
• Analytics and marketing platforms
• Professional advisers
• Legal or regulatory authorities where required by law

We do not sell your personal information as a standalone commercial product.

6. Overseas Disclosure

Some technology, hosting, software, analytics or service providers we use may operate outside Australia. As a result, personal information may be processed or stored in countries outside Australia.

Where applicable, we will take reasonable steps to ensure that information is handled appropriately and in accordance with applicable privacy obligations.

7. Security of Personal Information

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

Security measures may include access controls, secure hosting, authentication procedures, restricted access and other technical and organisational safeguards.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes and complying with legal obligations.

When information is no longer required, we may securely delete or de-identify it where reasonably practicable.

9. Access and Correction

You may contact us to request access to personal information we hold about you or to request correction of inaccurate or outdated information.

We may need to verify your identity before processing such a request.

10. Privacy Complaints

If you believe we have mishandled your personal information, please contact us first so that we can investigate and attempt to resolve your concern.

Email: info@phnixtech.com.au

We will consider and respond to privacy complaints within a reasonable period.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC). The Australian Privacy Principles require applicable organisations to have procedures for handling privacy enquiries and complaints.

11. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or legal obligations.

The updated version will be published on this page with the revised "Last Updated" date.

13. Contact Us

If you have questions regarding this Privacy Policy or the handling of your personal information, please contact:

Phnix Tech
A unit of Edutisement Consultancy Services Pvt Ltd.
Email: info@phnixtech.com.au
Website: https://www.phnixtech.com.au/